PRESS RELEASE 16 April 2020

On Demand Remote BSL Interpreting Service www.BSLHealthAccess.co.uk Launches For UK’s Deaf Community


The Deaf Health Charity, SignHealth and online interpreting company InterpreterNow, have together launched ‘BSL Health Access’ which enables the provision of immediate, on demand access to British Sign Language (BSL) interpreters for communication with Deaf people in health settings free of charge during the current Coronavirus situation.

More than 70,000 Deaf people across the UK use British Sign Language (BSL) to communicate as our first and preferred language, but we know from research that Deaf people’s health is already much poorer than hearing people’s. Deaf people often rely on asking family and friends to interpret for them but they can’t do that with the current social distancing and stay at home policies.

When people wear PPE it makes communication and lip-reading impossible and Deaf people are being left frustrated and isolated. We need to be able to communicate with doctors and nurses now. As a result, SignHealth have teamed up with InterpreterNow to provide a solution, to fill the gaps in BSL interpreter provision in health settings and provide on demand BSL interpreting when it’s really needed.

We are optimistic that NHS England and Improvement or another government body will pay for this service but in the meantime SignHealth has agreed to pay for the service so that it can begin immediately. Deaf people cannot wait.

James Watson-O’Neill, SignHealth Chief Executive, says: “I am proud that SignHealth has agreed to fund this service and look forward to it being funded by the public sector in due course. Deaf people must be able to access healthcare, whether to visit their GP, have a scan during pregnancy or be treated in intensive care for coronavirus. We should all be able to talk to our doctors and nurses, and for them to talk to us.”

Andrew Dewey, Sign Language Interactions, says: “I am delighted that as the leading Video BSL Interpreting provider to the Health Care sector, InterpreterNow is able to provide access to a video BSL/English interpreter, 24 hours a day, 7 days per week for the BSL community’s Health Care needs. At a time when there is less access to face to face interpreting and with more healthcare services only being provided over the phone, the BSL community and health professionals can still use an interpreter by simply downloading the InterpreterNow App or by using a PC and clicking on the ‘BSL Health Access’ website”

Download full Press Release here: PRESS RELEASE – BSL Health Access launch FINAL (PDF)