BSL Health Access delivers immediate, on demand non-emergency access to British Sign Language (BSL) interpreters for communication with Deaf people in health settings free of charge during the current Coronavirus situation.
Access to BSL interpreters will take place through two methods:
when a BSL interpreter relays information over a telephone call between a BSL user and the hearing person receiving or making the call.
this is where a remote interpreter is used to facilitate communication with a Deaf and hearing person in the same location.
The same App button is used for either VRS or VRI.
Health care professionals will receive a VRS call on an ordinary phone or share the mobile device in a VRI setting.
Healthcare providers can provide mobile devices for patients – to provide this on these devices, you as a provider can download the app by registering here: https://interpreternow.co.uk/reg
The mobile device must have access to the internet.
Please note: during the registration process and if your using your @nhs email address, the activation email/response may be blocked or have been directed to your spam/junk folder.
Providers can also provide laptops where the service ‘BSL Health Access’ can be accessed via a webpage: https://service.i-now.uk/healthbsl/
The laptop must have access to the internet and have a camera and audio.
A Tech-Spec for network/firewalls can be found here: InterpreterNow TechSpec (PDF)
FAQs relevant to Health Service Professionals
Tech-Spec (Ports/Firewall) for IT Managers
To assist with any technical issues with configuring network firewalls – please see our useful Tec-SpecInterpreterNow TechSpec (PDF)